Refund & Cancellation Policy

Live cohort courses: 2-Class Money-Back Guarantee

Students may attend up to two (2) consecutive live weekend class lectures risk-free. If you are not satisfied with the training, a 100% full refund request must be submitted via email to ishtiyak.ahmed77@gmail.com strictly prior to the scheduled start of the 3rd live class lecture. Once the 3rd lecture begins, or if more than 2 class lectures have elapsed, all fees are strictly non-refundable. Approved refunds will be processed back to the original payment method within 5–7 business days via Razorpay.

When a course fee is fully refunded, your enrollment ends: access to the course, its class recordings and the interview prep guide included with it is removed. The general no-refund policy for digital downloads below doesn't apply to course fees; the payment and delivery exceptions below apply to courses too.

Our general policy: no refunds for digital downloads

Because a guide can be downloaded as soon as payment is confirmed, we do not generally offer refunds once a digital product has been made available to you, including if you change your mind or no longer need it. Please read the product page before you buy.

This general policy doesn't apply to the situations below, and it doesn't limit your legal rights.

When we will fix the problem or refund you

• Failed payments: if a payment fails, no access is granted. If money was debited, it is normally returned by your bank or payment provider. If it isn't, contact us and we will help trace it.
• Duplicate payments: if you were charged more than once for the same product, we will refund the extra payment.
• Paid but not delivered: if your payment was captured but you didn't get access, we will provide access or, if we can't, refund you.
• Wrong product: if you received a different product from the one you paid for, we will provide the correct one or, if we can't, refund you.
• Technical download failures: if a file is corrupted or can't be downloaded because of a problem on our side, we will fix it or provide a working copy, and refund you if we can't.
• Confirmed fraudulent transactions: if a payment is confirmed to be unauthorised, we will refund it and may end access to that purchase.

Requests for these payment and delivery exceptions must be raised within 7 days of purchase.

Your consumer rights

Nothing in this policy removes or limits any right or remedy you have under the Consumer Protection Act, 2019 or other applicable law. Where the law requires a refund, repair or other remedy, we will provide it.

How refunds are paid

Approved refunds are initiated within 5–7 business days through Razorpay, to the original payment method where that is possible. Your bank or payment provider decides when the money reaches you.

When a purchase is fully refunded, access to that purchase ends. A partial refund doesn't remove access, and anything you bought separately isn't affected.

Cancelling an order

You can close the payment window at any time before paying. Nothing is charged and no access is granted until Razorpay confirms the payment.

Duplicate purchases

The store refuses to sell you a guide your account already owns, or a course you are already enrolled in, to help prevent accidental repeat payments.

How to ask for help

Email ishtiyak.ahmed77@gmail.com with your order reference (shown on your order page) and a short description of the problem. We aim to respond within 2 business days.